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(443) 376-8009


Appliance Repair and Service

Washers | Dryers | Refrigerators | Freezers | Ice Makers | Ovens | Ranges | Cook Tops | Dishwashers | Garbage Disposals

You pay for RESULTS, not for time

Our Diagnostic / Trip Fee Is Only $65.00

Up Front and Honest

Schedule OnLine

After the technician sees, examines, listens too, tests and diagnoses your appliance you will be given an exact quote of how much the repair will cost. This is an exact total quote. There are no hidden surprises.

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Understanding The Route

Each morning before the techs leave with their service tickets each tech puts those service tickets in an order best suited for a proper route for his route for that day. Just like a delivery truck with several deliveries. The techs do not want to go back and forth as they would only complete half the amount of jobs they could do if they had a proper route. So they organize their jobs in this route right before they leave for the work day, based on the time slot chosen by you, and not going back and forth from one area, over to another, but then back to the same area they just left. We would not want them to go from Glen Burnie to Pasadena then back to Glen Burnie....makes no sense. Same with every other area. We would not want them to be in Columbia, go to Ellicott City and then right back to Columbia. The routes are set up to eliminate the back and forth driving time. You will have the tech arrive at your home within the time slot of 9 to 1, or 12 to 5 that you have chosen.

Please answer your phone! You will be called by the tech when the tech is on his way. We need to verify that you did not forget or had an emergency and had to leave. If we do not get an answer, our driving route then changes and you will have to be rescheduled.

 

When I have had to schedule for a repair person or for service from companies I have had problems myself so I understand what you may feel when calling for service. I would like a phone call from that company to tell me what the heck is going on BEFORE I already waited and wasted the entire day. Of course they did not call. I want to be called ahead of time to tell me if some one called in sick, a van broke down, an ordered part did not arrive. I don't want to have to call and call and leave one message after another for someone from the business to return my call. I would like a return phone call within 24 hours without chasing people down. I just want to be treated with concern and with fairness. This is how our techs are instructed on treating you.

Scott

 

IMPORTANT

Please answer your phone. You will be called right when the tech is on his way. We need to verify that you did not forget or that you had an emergency and had to leave. If we don't get an answer, our driving route then changes and you will have to reschedule to be inserted into ANY OTHER DAY AND TIME SLOT OF YOUR CHOICE.

 

Policies and Pricing

Can't stress enough....Please answer your phone. You will be called right when the tech is on his way. He needs to verify that you did not forget, or had an emergency and had to leave. If we don't get an answer, our driving route then the route immediatly changes and you will have to reschedule. And you can do that right on line also

 

 

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