2010 February

“Superb response and very helpful. Fixed it right and ensured we knew what was wrong and how to prevent this from happening in the future. We have you guys on "speed dial" and unreservedly recommend you to all!”

- M. Fisher, Severna Park

2010 February

“Great, fast service; very polite. We'll be calling on you again.”

- B. Costlow, Sykesville

2010 February

“The service was efficient and the repair men were courteous. They offered helpful preventive maintenance tips.”

- V. Walker, Linthicum Heights

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2010 February

“The technician was great. The work was done and done well.”

- M. Dushel, Severna Park

2010 February

“It was handled well, and the problem was solved. Thank you!”

- N. Kapp, Pikesville

2010 February

“I am very much satisfied with your service. The main thing that I am impressed about is your honesty. Your technician did not try to overdo the work and did whatever was needed to be done. Thanks for your help and I will contact you in the future for any other repair work.”

- M. Syed, Columbia

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2010 February

“I was impressed with the service I received. Tom was great. I made the call for service Friday night. My appointment was for Monday, but due to inclement weather the technician was dispatched to my home Tuesday. The service was fast and the fee was within my budget. I will recommend this company to anyone who needs their appliances serviced. I also put your sticker next to the furnace so I'll always know where it is.”

- T. Jordan, Randallstown

2010 February

“Serviceman was on time, polite and knowledgeable. Unfortunately, the repair would have cost almost as much as a new machine, so I had to pass on it.”

- S. Coleman, Owings Mills

2010 February

“Great job. It was very convenient to set up an appointment online. Tech called ahead to tell me he was on his way. Very knowledgeable. Explained the problem & repaired it quickly. I hope I won't need to call your company again (wishful thinking - something is always breaking!) but I would definitely use your services again when/if needed.”

- S. Ahmed, Columbia

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2010 February

“Your tech, Eric, was perfect. We do thank you for your service and his understanding and quick response. Laura Ford”

- L. Ford, Glen Burnie

2010 January

“My husband said the technician was only there for approximately 1/2 hour. Thank you - N. Ames Response - Please read the link which is on all pages "Repair Costs". We do explain, the best that we can, why service and repairs costs what it does. Parts are just a small portion of operating this type of business (or any service business) where people drive around all day long in vehicles. As you will see there are many expenses. http://serviceeveryday.com/repairscost.html”

- N. Ames, Catonsville

2010 January

“Thank you very much for prompt and reliable service. Tom, the technician who handled our service call, was very courteous and efficient in checking our appliances. He identified the problems right away and fixed them quickly. We will certainly call you again if we need service for other appliances.”

- D. Portieles, Columbia

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2010 January

“The technician was great very friendly and knowledgeable. I would have liked to know the cost of the repair after diagnosis especially since the website says that the cost is by the job, not by the hour. I think it would be nice to have a pricing chart available with the technician and/or on the website. In addition, according to ticket it says the cost of repair was $149. I was told, and paid $150. Not a big difference, but just supports my above comment around costs.”

- M. Stearns, Glen Burnie

2010 January

“I just wanted to say that I was very pleased with your service representative. He was very straight forward and friendly. Unfortunately my washer was too expensive to be repaired but I will definitely recommend your company to my family and friends. Please send my thanks to the representative.”

- A. Routzahn, Essex

2010 January

“Our technician was very personable and well qualified. He did a great job. Thanks.”

- K. Moir, Columbia

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2010 January

“Service man was on time, friendly, and seemed to know the problem. He had parts with him to complete repair without a second visit. I'm very satisfied; the refrigerator is now working fine. I would definitely recommend this company to others.”

- R. Harmon, Jessup

2010 January

“The gentleman who called on us was very nice and gave us some good pointers on what to do going forward. I really appreciated the quick response time after I sent my initial work order in online. You are now in my Outlook Contacts and will be the first company I call when I need this type of repair again. Thank you.”

- M. Toomey, Laurel

2009 December

“Arrived on time and was very helpful. Thanks!”

- K. Carter, Baltimore

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2009 December

“The washer is working great thanks to Eric and the Star Appliance team. Happy 2010!”

- T. Llanso, Highland

2009 December

“Our washer now works great! The technician was efficient and very pleasant.”

- L. Gibboney, Crofton

2009 December

“You saved our lives!! And, I'm very very grateful that you were there! Many thanks! The technician did a good job and hopefully his wife wasn't too angry that he had to work on Christmas eve!”

- L. Davis, Mt Washington/Baltimore

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2009 December

“We couldn't be happier. You will definitely hear from us again.”

- A. Zendell, Columbia

2009 December

“The service technician looked at the unit and said it couldn't be fixed. I think he was correct about that. He was good.”

- R. Turok, Columbia

2009 December

“We were very pleased with your service.”

- J. Vogelpohl, Ellicott City

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2009 December

“EXCELLENT”

- R. Flowers, Randallstown

2009 November

“Great job. Very fast service, very nice technician.”

- P. Miller, Columbia

2009 November

“This company is great! Very helpful and always willing to find ways to fix problems! One of the techs told me, "Anything can be fixed!" Love that! I highly recommend this company!”

- J. Spencer, Ellicott City

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2009 October

“I had a follow-up work order on a Kitchen Aid Dish Washer -- the job was never complete and I can't get a hold of anyone. Completed on 11/10/2009 Response - You were explained that the parts were factory back ordered and we, as repair service people, have zero control over the manufacturing and mailing out of the parts. When we receive notice that the local distributor got it in, the very first thing that we do is call all the numbers we may have for a client to get you completed. But we have to wait for the parts to be created, sent to distributor for us to pick up. Once we hear the part actually got sent by GE or WP or whomever we jump right on that repair because we are just as anxious to get a job completed as you are in having it completed as this is the only time we make, and would like to keep a satisfied customer.”

- G. Mihaly, Lutherville Timonium

2009 September

“Great/Fast Service. Our washer was leaking over the weekend. They sent someone first thing Monday morning and had the issue fixed for a reasonable price in about 20 minutes.”

- R. Pultorak, Columbia

2009 September

“The tech went to lengths' end to save the refrigerator, jerrymandering parts and cleaning out coils. Very polite and hospitable, as well.”

- S. Graham, Ellicott City

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2009 August

“Great service!”

- E. Reid, Catonsville

2009 July

“A++. Refrigerator works like new and the gentleman who did the work was extremely professional. Thanks again!”

- P. Jenkins, Owings Mills

2009 July

“It was very efficient and accurate.”

- T. Okeefe, Annapolis

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2009 June

“My dryer was repaired wonderfully. The repairman was very helpful and thorough when diagnosing the problem. Thank you.”

- A. Folgueras, Ellicott City

2008 May

“This company has proven themselves to be very professional and concerned about the satisfaction of their clients. After a recent complaint about one of the service engineers the owner himself contacted me to make sure the issues were resolved. He worked extremely hard to make sure that I was completed satisfied with their services. I can respect any company that would go out of their way to make sure that their customers are happy. I would not hesitate to contact them again for future services.”

- M. Rutledge,

2008 March

“I cannot say enough about my positive experience with Star Appliance Repair. Not only was my service done efficiently and professionally, it was done on time. I emailed them my request on a Sunday afternoon to fix my dryer and was given a repair time of noon - 2 the next day. The repair person arrived at exactly noon. They went above and beyond the call to find out not only what was wrong with my dryer, but to find out what caused the dryer to break. Kudos and great thanks!”

- G. Smith, Lutherville Timonium

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